Something not working, a purchase that did not arrive, or a question? Write to support@gigantua.net and say which store and device you play on (the title screen's "Optimized for" sticker names the build).

Purchases in the game

Gold plates are delivered by the store you bought the game from. If a purchase was charged but the plates did not appear, restart the game once: undelivered purchases are picked up at start. If they still do not appear, write to us with the store's receipt.

Bought on gigantua.net

Your download code gets you a new download link on the redeem page for 30 days. Lost the code? Write to us with the PayPal transaction ID from your PayPal receipt.

Saves

Progress is stored on your device only. Uninstalling the game or clearing its data removes it. Where the store offers cloud saves (Steam Cloud), your progress follows your store account. On Windows the saves of the downloaded edition are in %LOCALAPPDATA%\Gigantua\SevenWorlds.

A crash

The game writes a local crash.log in its cache folder. It is never sent anywhere. If you send it to us with your report, it helps us find the problem.